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Important Safeguarding Information

Information for students, parent/carers and external support agencies during the summer holidays

If you would like to speak to a member of the safeguarding team about the welfare of a child or if you require any family-based support during the summer holidays, please either email your concerns to or call 07538245067 between 9.00am-3.00pm (Monday-Friday) A member of the safeguarding team will contact you as soon as possible to address your concerns or contact Children’s Advice & Support Service (CASS) on 0121 303 1888. If parents require additional support during the summer holidays, in terms of finance, rent, benefits, housing, food, their child's mental health or well-being, or anti-social behaviour in the community, you can make contact with your nearest Early Help Location Team. The contact details are listed below:

Locality Team

Email Address

Telephone Number


Age 11 and under =
Anjna Sukhnain – 07535 524 113

Age 12 and over =
Michael Olajide – 07864 691 221

Hall Green

07570 953519


0121 289 4875

Hodge Hill

07976 199894

Selly Oak

0121 441 4556
07544 772064




0121 456 7821

Perry Barr

0121 752 1900


0121 748 8199

Sutton Coldfield

0121 752 1860

Please also find below links parents can access if they you are experiencing financial issues or difficulties during the summer holiday period:

Please also find a link below to support parents to keep their children safe online during the summer holiday period:

If you are particularly concerned about your child's mental health and emotional well-being, please follow the links 'Click here - for further help or support'. Additionally, your child can also access support from KOOTH. This is a confidential online support service for young people up to the age of 25 and provides support from trained professionals on a range of issues. You and your child can access support by visiting

School Closure- Help and Support

We are aware that children and their families may need to access support for their physical and emotional well-being during this difficult period. 

Below are a number of links to sources of self-help and information, as well as explaining about here to go in Birmingham for medical or professional help if needed. We are aware that none of this self-help information is a substitute for seeing a professional worker but, under current circumstances, it is important to access support in a variety of different ways to protect emotional well-being and mental health. 

The Waiting Room

This site provides information on health and well-being support for families in Birmingham and Solihull. 

Forward Thinking Birmingham  (FTB)

This is the city's mental health partnership for 0-25 year olds. A number of organisations work together to offer a range of mental health services. Specialist mental health assessment, care and treatment is provided by the NHS and private companies along with partner organisations, and they also offer early intervention, psychological therapies, help and support.

The Access Centre is the first port of call for most Forward Thinking Birmingham services and is run by a team of clinicians and support staff. You can make a self-referral online 24/7, or call 0300 300 0099 to speak to someone in the access centre for advice from 09:00-17:00 Monday to Friday.

This link takes you to a service directory provided by Forward Thinking Birmingham. Use it to search and find out where to get help and support for a range of needs.

If there are concerns about the mental health of a child or young person up to 25 years old, self-referrals to FTB can be made online by the individual, their parents/carers, or by professionals such as GPs, school staff etc. who should obtain informed consent.

An overview of what types of service are provided by FTB.

Details of how to access talking therapy for 14-25 year olds.

Details for Silvercloud- provides an online therapy service for stress/anxiety/depression for those aged 16-25.

Pause is the Forward Thinking Birmingham city centre drop-in service, based in Digbeth. It is run by The Children's Society. Given the current government advice on reducing face-to-face contact, maintaining social distancing and self-isolation, it would be advisable to contact Forward Thinking Birmingham before going to Pause to confirm which services are available.

Call 0300 300 0099 and select option 1 to access support for a child or young person experiencing a mental health crisis (available 24/7).

Explains about the FTB crisis service and how to get urgent help and advice in relation to the mental health of a child or young person. It also gives other options for getting help and support. 

Other agencies that parents/carers and young people can contact include: A confidential listening service, available 24/7. Call 116 123 for free, or follow this link for details of other ways to contact them Papyrus is a charity working to prevent young suicide. They provide a service called HOPELINEUK. If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice. Opening hours: 9am – 10pm weekdays, 2pm – 10pm weekends, 2pm – 10pm bank holidays.  Call: 0800 068 4141        Text: 07860039967  Email: Call 0800 1111 or contact them online. Due to coronavirus, hours of service have changed and contact with Childline is available between 9:00am and midnight daily. Please see the website for future updates about service availability. NHS approved apps for mental and physical health. NHS self-help suggestions and resources.

Reading Well

Reading Well supports you to understand and manage your health and wellbeing using helpful reading. The books are all recommended by health experts, as well as people living with the conditions covered and their relatives and carers. You can be recommended a title by a health professional, or you can visit your local library and take a book out yourself. There are five book lists available: Reading Well for mental health, Reading Well for young people, Reading Well for children, Reading Well for dementia and Reading Well for long term conditions.

Reading Well was recognised by the Royal Society for Public Health as a finalist for the 2017 Public Mental Health and Wellbeing Award.


Young Minds

Young Minds is a source of easily accessible information about all aspects of child mental health. Young Minds aim is to fight for a future where all young minds are supported and empowered, whatever the challenges. They want to make sure children and young people get the best possible mental health support and have the resilience to overcome life’s difficulties. 

For young people if they want to know more about how they're feeling, get information about a mental health condition or know what support is available to them, the Young Minds guides can help. 

Information specifically for parents, with details for the Parent Helpline to access support and advice if you are concerned about your child’s mental health. Call for free Mon-Fri from 9.30am to 4pm – available in England, Scotland, Wales and Northern Ireland: 0808 802 5544. Out of operating hours, you can contact the Parents Helpline via an online contact form. They endeavour to reply to emails received within three working days. 

Information about help available for young people who may be in crisis. This page also has links for Childline and the Samaritans and information about when it is appropriate to call 999 for emergency support.

YoungMinds Crisis Messenger Service: free 24/7 support across the UK if you are experiencing a mental health crisis. If you need urgent help text YM to 85258.  All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.

The Anna Freud National Centre for Children and Families

The Anna Freud National Centre for Children and Families is a children’s mental health charity with over 60 years’ experience of caring for young people and their families. Their vision is a world in which children and their families are effectively supported to build on their own strengths to achieve their goals in life. 

On My Mind aims to empower young people to make informed choices about the mental health support they want, the treatments they receive and the outcomes they desire. It contains information, advice and resources to help young people support their own mental health, including signposting to sources of support in times of crisis and tools to help young people manage their own wellbeing. The free digital resources are designed for use by children and young people between the ages of 10 – 25.  Self-care is about the things we can do to look after our own mental health. Information and podcasts for parents and carers, helping them to understand and promote their children’s mental health.

Other useful organisations and sources of information 

Available free to download from the RELAXKIDS website who the pack “…is full of exercises, cards and aļ¬ƒrmations to help you manage your anxious thoughts and feelings in these uncertain times. Take a card in the morning, before bed or when you need a moment to pause and feel calm and relaxed again.”

The Charlie Waller Memorial Trust aims to: equip young people to look after their mental well-being; help people to recognise the signs of depression in themselves and others so they know when to seek help; and ensure expert and evidence-based help is available when people need it. Their resources include information about organisations that can support in relation to mental health, as well as providing leaflets for parents and carers  

They aim to offer safe and reliable advice about young people’s mental health, created by experts and parents together. 

Resources and information provided by the Royal College of Psychiatrists.

We hope this information is useful in providing parents/carers with a range of organisations that can support families during this time. Please remember that you can also contact the safeguarding team at Hillcrest School at if you require any other information or support.

COVID-19 school closure arrangements for Safeguarding and Child Protection at Hillcrest School Policy